Free shipping over £75
No minimum order
Frequently Asked Questions
We’ve pulled together the most common questions we get from our trade customers. If you can’t find the answer you’re looking for, just get in touch at hello@tunafaluna.co.uk – we’re happy to help.
Do you sell direct to the public?
No, Tunafaluna is strictly for trade only. We supply our cards to approved Retailers. This ensures we don’t undercut our valued stockists.
How do I open a trade account?
You can apply online or email us at hello@tunafaluna.co.uk. Once we’ve received your application, we’ll review it and approve genuine trade customers. Please bear with us during the approval process, if we need any extra details, we’ll be in touch.
Is there a minimum order?
No you can order as little or as much as you like.
Do you offer free delivery?
Yes we offer free UK delivery on all orders over £75. For any orders under £75 we charge a flat fee of £6.50.
How quickly will my order arrive?
We usually dispatch within 2–3 working days of your order being approved. During busy periods, it may take up to 5 working days. All deliveries are sent via tracked courier or Royal Mail.
Can I return unwanted items?
Yes you can return unopened packs within 5 - 7 working days of receiving them. Items must be in their original condition and packaging. If the return is due to our error or a damaged item, we’ll cover the return postage.
What if my order arrives damaged or incorrect?
Please contact us within 7 days of receiving your order with your order number and photos if possible. We’ll arrange a replacement or credit.
Where do you deliver to?
We deliver to trade customers across the UK. For enquiries about international delivery, please contact us directly.